Our People
Meet the Dilo Team
Our North American team brings together experience in gas-handling equipment, technical sales, training, calibration, after-sales support, and customer service. We work across departments and locations to help customers select, operate, maintain, and support their equipment throughout its lifecycle.
From technical sales and after-sales support to training and customer service, we are here to help at every stage of your operation.
- 50+ Team Members
- 5 Locations
- SINCE 1990 Supporting North American Customers
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Executive Team
Leadership
DILO Company’s leadership team guides our North American operations, customer support, technical programs, and continued development.
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Founder
Reinhold Probst
Founder of DILO Company, Inc.
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CEO
Billy Lao
CEO and General Manager
Coverage Across North America
Regional Sales Team
Our regional sales team helps customers identify equipment, analyzer, leak-detection, training, and technical-support solutions for SF₆ and alternative insulating gases.
Customer & Technical Support
Help at Every Stage
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Inside Sales
Sales & Customer Support
Our inside sales team assists with quotes, order processing, product availability, customer requests, and coordination with your regional manager.
Contact Inside Sales- Quotes & order processing
- Product availability checks
- Customer requests
- Regional manager coordination
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After Sales
Technical Support
Our after-sales team supports replacement parts, service coordination, calibration, troubleshooting, and ongoing equipment support.
Contact After-Sales Support- Replacement parts
- Service coordination
- Calibration & troubleshooting
- Ongoing equipment support