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CONTACT US · RETURNS

RETURN MATERIAL AUTHORIZATION (RMA) FORMS

For equipment calibration or repair, submit a DILO RMA request below. SF₆ gas and cylinder returns are handled by our exclusive service partner, In-Gas Direct, and will be submitted through the In-Gas Direct website.

CHOOSE YOUR RETURN

SELECT THE APPROPRIATE FORM

Equipment Calibration & Repair

DILO COMPANY, INC.

Use this form to:

  • Request calibration services
  • Return equipment for inspection or repair
SUBMIT EQUIPMENT RMA

SF₆ Gas & Cylinder Returns

IN-GAS DIRECT — EXCLUSIVE SERVICE PARTNER

Use this form to:

  • Return SF₆ gas for processing
  • Return SF₆ cylinders
VISIT IN-GAS DIRECT RMA FORM

THREE SIMPLE STEPS

HOW THE RMA PROCESS WORKS

  1. Complete the Right Form

    Choose the correct form above and fill in all required fields accurately.

  2. Receive Your RMA Number

    We review and approve your request, then issue a valid RMA number.

  3. Ship With the Printed RMA

    Include a printed copy of the approved RMA form inside your shipment.

Equipment Return Requirements

  • Complete all required form fields prior to submission
  • Wait for RMA approval before shipping
  • Include a printed copy of the RMA form inside your shipment
  • Shipments without a valid RMA may be refused or delayed

SF₆ Cylinder Returns

  • All required fields must be completed to avoid delays
  • An RMA number must be issued prior to shipment
  • Expired cylinders cannot be refilled
  • If expired cylinders are returned, replacement charges apply unless sufficient non-expired cylinders are included

WE'RE HERE TO HELP

NEED ASSISTANCE?

If you're unsure which form to use or have questions about your return, contact the DILO team for guidance before submitting your request.

CONTACT THE DILO TEAM