CUSTOMER SUPPORT

DILO AFTER-SALES SUPPORT & SERVICES

Keep your equipment performing. Reduce downtime. Stay compliant.

DILO's commitment doesn't stop at equipment delivery. From calibration and preventative maintenance to troubleshooting and upgrades, our team helps you protect your investment and maintain peak performance in the field — safely, efficiently, and in compliance with evolving regulations.

CONTACT AFTER SALES → aftersales@dilo.com (727) 376-5593

DILO After Sales & Support Hero 520 x 460 px-1

Gas Analyzers Calibration, repair, and software updates.
SF₆ Service Carts Maintenance, inspection, and refurbishment.
Scales & Weighing Systems Calibration and regulatory compliance.
Legacy Equipment Upgrades and trade-in support.
Technical Troubleshooting Remote or on-site expert assistance.

FREE

Equipment Registration

12-month warranty extension on registration

Return Material Authorization (RMA)

Complete an RMA form (separate forms for equipment vs. SF₆ gas/cylinders)
A DILO representative reviews and issues an RMA number with shipment instructions
Include a valid RMA number and the physical form with your shipment

GO TO RMA FORMS →

YOUR FULL-SERVICE PARTNER

SF₆ GAS HANDLING & FULL-SERVICE SUPPORT

DILO supports the full lifecycle of SF₆ and SF₆-free gas handling equipment — from product development and training to direct technical support and gas management.

Product Development
Sales
Training
Technical Support
Direct Gas Management

PRECISION SERVICE

ANALYZER CALIBRATION SERVICES

Accurate gas measurement is critical for safety, compliance, and performance. Routine calibration helps extend equipment life and ensure reliable gas quality readings.

We provide:

Full inspection & functional testing
Leak testing & performance verification
Software updates
Safe handling of arc-byproduct contamination
Repair services (quoted before work begins)

Florida

East Coast & Southeast
Washington State

West Coast & Pacific NW
Montreal

QC, Canada

VIEW FULL CALIBRATION SERVICE →

D-915-R100

Small Gas Cart Program

Full system inspection (plumbing & electrical)
Filter replacements (dryer, particle, oil)
Vacuum pump oil change
Annual maintenance tracking
Optional warranty extension

D-910-R100

Large Gas Cart Program

On-site service by trained technicians
Full system inspection & filter replacement
Oil changes and performance testing
Documentation report + operator guidance

COMPLIANCE

SCALE CALIBRATION & COMPLIANCE

ANNUAL SCALE CALIBRATION PROGRAM · D-940-R001

Companies using SF₆ gas must comply with regulations requiring accurate tracking and reporting of usage. DILO's annual scale calibration program ensures accuracy and compliance — improving measurement accuracy and simplifying regulatory reporting.

Helps you comply with agencies such as:

U.S. EPA
MassDEP
California CARB

Operating Manuals

Operating Manuals & Documentation

Need an operating manual for your DILO equipment? Search our product catalog by product name or model number to find the most up-to-date, DILO-issued documentation — including service cart manuals and SF₆ gas handling guides. Can't find what you're looking for? Request a replacement manual directly through the portal.

Access Operating Manuals

Virtual Troubleshooting

Live troubleshooting sessions with our technicians via Microsoft Teams.

Email Support

aftersales@dilo.com

Reach our after-sales team directly at aftersales@dilo.com.

After-Hours Emergency

727-376-5593

For emergency technical support outside standard business hours (additional cost).

TRADE-IN & TRADE-UP

REFURBISHMENT & LEGACY EQUIPMENT TRADE-IN

DILO products are built to last. As regulations evolve and product lines update, our trade-in program helps you transition outdated SF₆ equipment to newer, more efficient solutions — with upgrades, trade-ins, and refurbishment evaluated case-by-case.

Increased emissions risk
Reduced performance
Higher maintenance costs

Trade-in / trade-up options include:

SF₆ gas filling & evacuating devices
SF₆ service carts
Service cart accessories (cylinders, pumps, filters)
Gas handling accessories (gauges, adapters)
Mass measurement devices (flow meters, scales)
Measuring devices (quality, purity, leak detection)
Accessories for measuring devices
Valves and couplings
Leak testing chambers
GIS production plants (GIS, GIL, GIT)
Special application systems

DILO also supports these products with after-sales services such as maintenance, calibration, and refurbishment.